The impact of talent management on job satisfaction of registered nurses in Malawian public hospitals

in job satisfaction (Khatun, Akter, Muhammad, & Chowdhury, 2018). An upsurge in employees’ satisfaction leads to a large value and benefits for organisations and their workforces. Talent management that encourages employee satisfaction prevents competent employees from leaving the organisation as this could have adverse effects on performance and service delivery (Hafez, AbouelNeel, & Orientation: Job satisfaction is the paramount tool to gauge whether employees are willing to stay or leave an organisation. Talent management as a key aspect of human resources management has a fundamental role to play in ensuring that employees are satisfied with their work so that they can stay within the organisation. Research purpose: The purpose of this study was to establish the impact of talent management on job satisfaction of registered nurses in public hospitals of Malawi. Motivation for study: There is a need for scientific knowledge concerning the connection between talent management and job satisfaction of registered nurses in public hospitals of Malawi as limited studies have been conducted in the Malawian context despite the nursing profession witnessing a dire voluntary attrition of nurses leading to severe shortages of nurses. Research approach/design and method: The study uses a quantitative design by way of a cross - sectional survey method to determine the impact of talent management practices on job satisfaction of registered nurses. Data were collected from a sample of 834 registered nurses from the four main public hospitals of Malawi that were purposively selected . An adapted version of Minnesota Job Satisfaction Questionnaire (MSQ) combined with Human Capital Index questionnaire was administered to 834 nurses. Finally , 580 responses were found to be acceptable for analysis. Main findings: The findings of the study demonstrate that talent management practices do not contribute towards job satisfaction of registered nurses in Malawian public hospitals . Regression analysis indicated that amongst nine elements of talent management practices, the predictors that are most effective in predicting the job satisfaction of registered nurses include, staffing, talent development and talent deployment. Practical/managerial implication: The results of this study underscore the problematic nature of implementing talent management practices in public hospitals of Malawi. Management of public hospitals should appreciate these results as poor talent management practices can reduce job satisfaction among employees. Contribution/value add: The findings, therefore, add to the body of knowledge on how talent management practices can contribute to job satisfaction.


Introduction
Job satisfaction has been of great importance to both individuals and organisations for many years, and this holds true also for healthcare organisations. It can, therefore, be observed that job satisfaction can be conceived as one of the imperative considerations concerning nurses working in hospitals (Anlesinya, Amponsah-Tawiah, & Dartey-Baah, 2019). Most importantly, talent management is one of the fundamental tools that human resources personnel use to hone employees' satisfaction in the 21st century (Skinner, Madison, & Humphries, 2017). Employees are a more pivotal resource than any other resources such as capital and physical resources for organisations to survive in a globally competitive and technologically advanced environment (Dzimbiri, 2016).
The literature suggests that talent management is one of the pivotal factors in job satisfaction (Khatun, Akter, Muhammad, & Chowdhury, 2018). An upsurge in employees' satisfaction leads to a large value and benefits for organisations and their workforces. Talent management that encourages employee satisfaction prevents competent employees from leaving the organisation as this could have adverse effects on performance and service delivery (Hafez, AbouelNeel, & http://www.sajhrm.co.za Open Access Elsaid, 2017; Ozuem, Lancaster, & Sharma, 2016). This is inconsonant with the international nursing literature that views job satisfaction as a major contributory factor for employees' intent to stay (Crowley-Henry, Benson, & Al Ariss, 2018; Mousa & Ayoubi, 2019).
The Malawian government has been committed to providing support to the healthcare system for the attainment of universal health coverage and quality life for Malawians. Thus, the government not only effected the Emergency Human Resource Programme (EHRP), which augmented the number of health workers in 11 priority cadres from 5453 to 8369 between 2004 and 2009, but also implemented a variety of talent management strategies to improve availability, retention and performance of human resources for health (HRH, 2016). Accordingly, initiatives such as career schemes, improvement of professional opportunities, free postgraduate training, free hot meals for night duty staff in hospitals and over-time pay were implemented in the healthcare system (HRH, 2016).
However, the Malawian nursing profession continues to face various challenges, most crucially, a shortage of registered nurses because of voluntary attrition amidst perhaps insufficient talent management practices (HRH, 2018). Some estimates indicate that Malawi's nursing profession suffers a significant attrition rate of 3% per annum (HRH, 2018). Yet, it is evident in studies of other countries that the application of talent management practices may contribute towards employee satisfaction, and satisfied workforces tend to stay in an organisation (Ingram, 2016;Othman & Sumardi, 2014). This reality clearly demonstrates that the job satisfaction of registered nurses is of paramount importance, because of its direct impact on the quality of nursing care and because it is evident that inadequate number of nurses affect patient care (Khatun et al., 2018;Lindfors, Meretoj, Kaunonen, & Paavilainen, 2017). This is indicative of the fact that hospital management in conjunction with the government needs to consider carefully implemented strategies such as talent management practices to increase the job satisfaction levels of nurses in public hospitals.
It is therefore imperative to determine the impact of talent management on job satisfaction amongst registered nurses in Malawi's public hospitals to determine how talent management has a bearing on job satisfaction of these nurses in the Malawian context. Talent management and job satisfaction have been extensively studied in the global context (Awan & Muhammad, 2016;Hamidi, Saberi & Safari, 2014;Kamal & Lukman, 2017;Tash, Ali, & Ahmadzedeh, 2016). Results suggest that talent management considerably affects job satisfaction whilst correlation analysis reveals that talent management is positively correlated with job satisfaction of employees in various contexts. However, very little academic research has been conducted on the impact of talent management on job satisfaction, particularly within the Malawian context. This study establishes the impact of talent management on the job satisfaction levels of registered nurses in public hospitals of Malawi.
The study makes numerous insights. Firstly, the context is an important contribution of this study in the sense that the relationship between talent management and job satisfaction was tested within the Malawian context and this has not been performed before; hence more information was obtained to validate the adapted instruments. Secondly, the study is imperative for accountability as it helps the in-depth understanding of nurses about the talent management practices being implemented and be able to hold their authorities accountable regarding how they should be implemented. Thirdly, the study is also necessary for advocacy as it helps to advance and promote how talent management practices should be implemented to support best practices in public hospitals.
Apart from this introduction, the article provides a theoretical review of talent management and job satisfaction, respectively, and an analysis of their relationship. Subsequently, it presents a research approach and methods before presenting results and discussion. Thereafter, it presents the conclusion and, finally, the recommendations.

Talent management
The talent management concept has been defined differently by both academics and practitioners. What emerges, therefore, is that different disciplines have defined talent management differently, so that a common definition and meaning is not agreed upon. According to Ramli, Isa, Baharin and Ibrahim (2018), talent management is deemed as the systematic attraction, identification, development, engagement, retention and deployment of those employees who are of particular value to an organisation, either given their high potentials for the future or because they are fulfilling business or operation-critical roles. This implies that talent management comprises deliberately set management activities and practices established by the organisation to retain, maintain, sustain and attract an exceptional workforce for high organisational productivity. Obinna (2015) considered talent management as a process that encompasses four variables, namely talent identification, talent development, talent utilisation and talent retention. In a similar vein, Salvador, Fernandez and Maria (2017) viewed talent management as the process of recruiting, involving, enhancing, retaining and deploying talents. According to Tyskbo (2019), talent management is a process that includes a complete and interrelated set of organisational activities such as identifying, selecting, developing and retaining the best employees, as well as building their potential for the most strategic positions and assisting them in applying their strengths to gain their engagement and contribution, which ultimately contribute towards organisational benefits (Devi, 2017).
A conclusion from the definitions can be made, therefore, that talent management involves a range of systematic interrelated activities, and their effective application within the organisation with the purpose of yielding a competitive advantage.
Literature has widely highlighted the benefits of talent management at different levels. Most importantly, talent management helps an organisation to retain potential talent in an organisation. Similarly, talent management practices can serve as important instruments to facilitate the achievement of employee outcomes such as retention, commitment, organisational citizenship behaviour, performance, motivation, job satisfaction and work engagement (King, 2015;Ramli, Isa, Baharin, & Ibrahim, 2018;Wahba, 2015). It can also create various organisational outcomes such as employer attractiveness, quality service delivery, creation of appealing employer brand, competitive advantage and financial performance, as well as macro-level outcomes like industry and national competitiveness and the achievement of sustainable development goals (Almeida, Fernando, & Munoz, 2019;Stoffers & Van der Heijden, 2014;Whysall, Owtram, & Brittain, 2019).
According to Mohamed (2017), talent management has positive effects on talented employees' performance and negative effect on counterproductive behaviours in the Ghanaian banking industry. Similarly, Mensah and Bawole (2017) suggested that talent management does not only have a direct effect, but also an indirect effect on talented employees' affective commitment and decreased quit intentions via person-job fit working in selected parastatal institutions in Ghana. Furthermore, studies performed in South Africa found that talent management practices are used to retain talents in the parastatal institution in the aviation sector (Ngozwana & Rugimbana, 2011). This finding also supports the findings of a study by Plessis, Barkhuizen, Stanz and Schutte (2015), which showed that talent management practices are negatively related to intention to quit in the South African recruitment industry.
In previous studies conducted in other continents on the impact of talent management on job satisfaction, results show that talent management significantly affects job satisfaction whilst correlation analysis showed that talent management is positively correlated with job satisfaction of employees in various contexts (Awan & Muhammad, 2016;Hamidi, Saberi, & Safari, 2014;Kamal & Lukman, 2017;Tasha, Ali, & Ahmadzadeh, 2016).
Similarly, a study in South Africa reveals that employees included in the organisational talent pool reported higher relational and transactional psychological contract, organisational commitment, organisational citizenship behaviour, trust and the intention to stay with organisations compared to non-talent pool members. Furthermore, studies performed in South Africa found that talent management practices are used to retain talents in parastatal institutions in the aviation sector (Ngozwana & Rugimbana, 2011). This finding also supports Du Plessis et al.'s (2015) finding that shows that talent management practices are negatively related to intention to quit in the South African recruitment industry.
Additionally, Plessis et al. (2015) conducted a study on the management side of talent management, exploring causal implications for the retention of Generation Y employees. The findings indicate that perceived organisational support is significantly related to talent management practices, perceived supervisor support and intention to quit. Furthermore, Barkhuizen (2014) performed a study on the relevance of talent management in South African local government institutions, and found that talent management practices are poorly applied in local government institutions.
At the organisational level, Maheshwari et al. (2017) indicated that in the banking sector in Mauritius, effective talent management can attract the best talent which will, in turn, help to create a distinct competitive advantage for the firm and enhance their employer branding and employer attractiveness. (2019) found that exclusive talent management has a significant effect on organisational downsizing, whereas inclusive talent management has an insignificant effect. Relatedly, with a study on the Egyptian architecture, engineering and construction (AEC) industry, Othman and Khalil (2018a) revealed that talent management reduces demotivation, but does not significantly influence the creativity of architectural firms. In another context, Nafei (2015) indicateed that talent management positively affects a firm's service quality performance. Thus, it is obvious that talent management can improve various firm-level outcomes.

Mousa and Ayoubi
In addition, there have been empirical studies on the concept and practice of talent management in Kenya. One of the informative studies was carried out by Mukweyi (2016) on the influence of talent management practices at Kijabe Mission hospital. The results show that talent management practices had a positive impact on the retention of health workers. Similarly, Mwanzi, Wamitu and Kiama (2017) conducted a study on the influence of talent management on organisational growth of a private hospital. The findings show that talent identification is important for organisational growth, because in order to effectively nurture and manage talent, organisations need to be able to identify the right talent and provide a suitable environment for talent utilisation.
Drawn from the empirical studies highlighted in the global contexts, the researcher has observed that there has been much progress on talent management studies in the African context; however, there is still a need for more research in various African contexts because talent management practices are applied differently in different contexts and consequently impact employees differently. According to the researcher's best knowledge, there is no similar research study that was conducted in the context of a Malawian nursing profession regarding talent management and its impact on job satisfaction of professional nurses in the public hospitals of Malawi. Therefore, this academic research seeks to bridge that gap in the literature with the aim of advancing knowledge of talent management and its impact on job satisfaction, especially in the Malawian context.
Open Access

Job satisfaction
Job satisfaction is a complex and multifaceted concept that has multiple meanings to different scholars. According to Kumar and Manisha (2018), job satisfaction is viewed as a worker's emotional state of accomplishment and achievement on the work. Generally, it is argued that job satisfaction is associated with production as well as the health of individuals at work. In other words, job satisfaction involves what employees enjoy doing, doing it perfectly and being rewarded for one's efforts. It could also mean enthusiasm and being happy with one's work. This implies that job satisfaction is a key factor leading to income, recognition, promotion and attainment of other goals that lead to a sense of fulfilment.
According to Thanh and Nguyen (2016), job satisfaction is the sum total of emotions, feelings, views and beliefs that people hold of their present jobs. The levels of people's job satisfaction can range from extreme satisfaction to extreme dissatisfaction. Besides having perceptions and attitudes about one's job as a whole, employees can also have attitudes about various aspects of their jobs, such as the kind of jobs they do, their fellow employees, their managers or subordinates and their salaries. In addition to these, other aspects related to attitudes include the kind of work they do, their co-workers, supervisors or subordinates and their pay (Nguyen, 2016). Therefore, job satisfaction involves the state of mind and attitude that employees have at their workplace. When employees have an affirmative and good attitude towards their jobs, it is a sign of job satisfaction (Ariana, Soleimanib, & Oghazianc, 2018). On the other hand, when employees develop an unfavourable attitude towards their jobs, it is an indication of job dissatisfaction (Ariana et al., 2018).
Kahiga (2018) pointed out that job satisfaction is crucial within an organisation, because there are many consequences associated with job dissatisfaction. These, amongst others, include a lack of loyalty, an increased number of accidents and increased absenteeism. To achieve the benefits of job satisfaction within an organisation, Kahiga (2018) listed three important features of job satisfaction that organisations need to take into consideration. Firstly, organisations should make sure that they are guided by human values, in the sense that they should prioritise treating employees equally and with respect. Thus, an analysis of job satisfaction can serve as a good indication of worker effectiveness. When levels of job satisfaction are high, this may also indicate a good emotional and mental state of workers. Secondly, the behaviour of workers, depending on the level of job satisfaction, tends to influence the activities and the functioning of the organisation. Given this, job satisfaction tends to cause positive behaviour whilst job dissatisfaction causes negative behaviour amongst workers. Thirdly, job satisfaction is a sign of organisational activities in the sense that with job satisfaction assessments, various levels of satisfaction in various company units can be explained, but in return can serve as a good indication of which organisational unit should be changed with the aim of increasing productivity (Kahiga, 2018).
From the foregoing literature review, the following hypothesis is derived: H1: There is a positive relationship between talent management and job satisfaction.

Research methodology
The study employed quantitative research design using a cross-sectional survey strategy. According to Cooper and Schindler (2013), a cross-sectional survey design is wellsuited to the descriptive and predictive functions associated with correlational research, whereby relationships between variables are examined.

Population and sample
The target population of the study was registered nurses in the four Central hospitals of Malawi, namely, Queen Elizabeth Central hospital, Zomba Central hospital, Kamuzu Central hospital and Mzuzu Central hospital.
A purposive sampling technique was used to select the four central hospitals because they constitute a larger number of registered nurses than other public hospitals in Malawi (MoH, 2018). The respondents for each hospital were selected by way of a simple random sampling where every subject had every chance of being selected. Using the Cochran formula (1963), a sample of 834 nurses were drawn from a population of 8334 registered nurses, at 95% confidence level and a marginal error of 3%.

Data collection
The study relied on primary data. The primary data were collected using self-administered questionnaires. An adapted version of short form of the Minnesota Job Satisfaction (MSQ) was utilised to measure the impact of talent management on job satisfaction of registered nurses in public hospitals of Malawi and talent management was measured by using the Human Capital Index Questionnaire. An adapted questionnaire of short form of the Minnesota Job Satisfaction (MSQ) was utilised in order to include all items that were considered relevant to public hospitals of Malawi. The questionnaire had two sections. The first part was the 'Introduction', a section showing demographic information of the participants. The second part was the 'Research design section', the section which dealt with registered nurses' perception regarding the nine elements of talent management impacting job satisfaction. These were strategy, talent review process, staffing, talent acquisition, talent engagement, talent development, talent deployment, performance management and talent retention. The reliability of this tool was already confirmed in many studies in South Africa (Barkhuizen & Veldsman, 2012). The short form of MSQ comprised of 20 items (1 item per aspect) partitioned into intrinsic and extrinsic job contexts. The items were adapted to reflect the impact of talent management on job satisfaction of professional nurses in a way that the original items were not distorted. Nine hundred and forty-seven questionnaires were administered to respondents for a period of 3 months and 598 questionnaires were returned. Out of these responses, only 580 responses representing a response rate of 61.2% were useful for analysis.

Ethical considerations
Permission to carry out research was sought from the North-West University and Directors of selected public hospitals in Malawi through their Research Ethics Committees for their approval before carrying out the research process. Questionnaires were distributed randomly and manually by giving them to the participants in the hand after a comprehensive explanation of the purpose of the research. The participants took part in the study voluntarily and the confidentiality and anonymity of the subjects were respected.

Data management
The data were manually coded, cleaned and captured in excel sheet before imported into Stata version-16.1 statistical software for analysis. The data summaries were generated in order to produce frequencies tables, Bar graphs and percentages. The reliability of the measuring instruments was determined by using Cronbach Alpha Coefficients. The validity was confirmed using Confirmatory Factor Analysis (CFA) through Structural Equation Modelling (SEM). The adequacy of the sample was confirmed using the Kaiser Mayer Olkin (KMO) measure of sampling adequacy as a prerequisite for conducting CFA. Factorability of the correlation matrix was checked using Bartlett's test of sphericity.

Demographic information
The study participants were mostly female, over half (66.6%), and 33.4% of them were males. Less than half of the respondents (42.2%) were in the age group of between 25 and 30 years of age. In terms of their marital statuses, it was observed that 53.8% of the respondents were married. Most participants were educated up to diploma (55.6%) and it was also observed that 44.8% of them were in middle management whilst 30.5% of the respondents were in the lower management. Furthermore, about half of the respondents (55.2%) had less than 6 years of work experience whilst 16.9% of the respondents had less more than 11 years of work experience.

Reliability analysis
The Cronbach Alpha Coefficients were used to determine the reliability of the measuring instrument. When the alpha is 0.70 or higher, it is considered acceptable in most social research situations (Cheng, 2013;Perrin, 2014;Phomnuisuk & Omar, 2016). Results indicated that the overall Cronbach's Alpha was greater than 0.9 (  (2011), such values are good and pointed out that none of the items should be dropped from analysis.
The factorability of the 20 items of MSQ was also examined and the KMO was found to be greater than 0.7 indicating sampling adequacy, and factor analysis was, therefore, useful with MSQ (Gliner et al., 2011;. Bartlett's test of sphericity was also significant (χ 2 [190] = 6720.306, p < 0.01), hence the items were factorable (Elmi et al., 2017;Gliner et al., 2011). Likewise, CFA was also conducted and based on Kaiser's rule of Eigenvalues greater than 1, three factors from MSQ were retained and were further explored to establish construct for job satisfaction. Firstly, three factors together account for 61.065% of the total. The study adopted benchmarks for interpreting fit indices from Hooper, Coughlan and Mullen (2008). Results indicate that the standardised root mean squared residual (SRMR = 6.598) was above the cut-off of 0.08 (Table 2). The comparative fit index was low (CFI = 0.678). CFI values of 0.90 or above are considered evidence of acceptable fit (Hooper, Coughlan & Mullen, 2008). The root mean squared error of approximation (RMSEA) value (0.14) was large (> 0.08). All indices indicated a poor model fit to the data.
Results that indicated coefficient estimates were statistically significant (p < 0.001) as shown (Table 3). All individual items (job satisfaction 1 to job satisfaction 20) were positive and important to explain the relationship between talent management and job satisfaction through the components; work itself, salary and welfare and interpersonal relationship, hence none of the paths were dropped from the model as the proposed components were valid (Yung, 2010).
Results show that overall, 47% of participants were neutral about talent management contribution on job satisfaction ( Figure 1). A total of 32.5% and 6% of participants were dissatisfied and very dissatisfied, respectively. And, 13.8% of them indicated being satisfied with the contribution of talent management to job satisfaction and less than 1% of the participants were very satisfied.

Discussion
The aim of the study was to determine the impact of talent management on job satisfaction of registered nurses in public hospitals of Malawi. The results are discussed according to the hypothesis set for the study: H1: There is a positive relationship between talent management and job satisfaction.
The results of the study were not consistent with the hypothesis and literature as a significant percentage of respondents, however, felt dissatisfied with the contribution of talent management to job satisfaction. It is worth noting that various studies in literature have demonstrated positive relationship between talent management and job satisfaction (Bhatnagar, 2007;Ingram, 2016;Schreuder & Noorman, 2019;Shalonda, 2019;Sinclair-Maragh, Jacobs-Gray, & Brown-Roomes, 2017). In view of the findings of the study, the hypothesis set for the study was rejected.

Recommendations
Based on the findings of the study, the following recommendations are made to public hospitals.
It is recommended that management should be committed to talent management by making sure that talent

Fit summary
Standardised root mean squared residual (SRMR) 6.598 Root mean squared error of approximation (RMSEA) 0.14 Comparative fit index (CFI) 0.678 management systems of public hospitals are embedded in their strategic plans at the same time, and there is a need to commit adequate resources towards the talent management system. Management should also foster effective talent management practices for health workers, particularly registered nurses in order to advance their job satisfaction. Management of public hospitals, therefore, needs to recognise the critical role that effective talent management has towards job satisfaction and affect them accordingly in public hospitals of Malawi.

Implication for theory
This study contributes to the impact of talent management practices on job satisfaction in public hospitals of Malawi. Limited studies have been performed in this area, therefore the research provides additional awareness about this occurrence. The results of the study contribute to talent management and job satisfaction. The study advances an understanding of how registered nurses are satisfied with the existing talent management practices within the public hospitals of Malawi.

Implication for policy and practice
The study has revealed the problematic nature of talent management practices such as poor talent strategy, staffing levels, retention strategies and performance management. Management of public hospitals can utilise these results to manage talented nurses in order to enhance their job satisfaction. Furthermore, the study has highlighted the need for talent management practices such as strategy, talent review process, staffing, talent deployment, talent development, performance management and talent retention in public hospitals as they impact positively on job satisfaction. For hospitals to advance job satisfaction of their health workers, particularly, registered nurses, they must abandon the traditional way of handling talented nurses. The study assisted in fostering systematic talent management practices implementation by making sure that talent management systems of public hospitals are embedded in their strategic plans as well as committing adequate resources towards the talent management system.

Limitations and suggestions for future research
The study employed a cross-sectional survey design which bounds the study in terms of producing cause and effect inferences over the long period of time. Furthermore, the study was conducted in public hospitals particularly central hospitals of Malawi only, as such the findings cannot be generalised to other public and private hospitals. The other limitation was to do with the unit of study that focused on registered nurses only. This deprived study provides the opportunity of obtaining different views from other health workers such as doctors, hospital administrators, clinicians and dentists. Future research might consider a comparative study on talent management and its impact on job satisfaction for private nurses and public hospital nurses. Future studies should consider incorporating all health workers.

Contribution of the study
There have been few studies performed on the relationship between talent management and job satisfaction. The findings of this study therefore add significantly to the body of knowledge on talent management and job satisfaction. The results of this study also add to the understanding of the nature of nurses' talent management practices which could assist public hospitals in managing it. It further provides a better understanding of the nurses' talent management practices and their impact on job satisfaction. This could benefit the health sector as a whole.

Conclusion
The purpose of this study was to determine talent management and its impact on job satisfaction of registered nurses. A review of literature showed a gap within the body of knowledge with regard to the nurses' job satisfaction. The finding of the study was that talent management practices did not contribute to job satisfaction of registered nurses. The results further revealed the problematic nature of implementing talent management practices in public hospitals. Hence, management of public hospitals should pay particular attention to effective talent management of nurses as it advances job satisfaction.