The moderating effect of employee motivation on workplace surveillance and employee engagement amongst employees at the Zimbabwe Revenue Authority

Abstract

Orientation: The study took place at the Zimbabwe Revenue Authority (ZIMRA), an organisation noted to be undergoing varying challenges because of the macro-environmental issues in Zimbabwe.

Research purpose: The study examined the moderating effect of employee motivation on workplace surveillance and employee engagement amongst employees at ZIMRA.

Motivation for the study: Calls exist for studies that explore how organisations can assist their employees, especially within contexts deemed to be difficult to operate in.

Research approach/design and method: This study adopted the positivist research philosophy and used the quantitative research approach. A self-administered questionnaire was sent to 364 respondents using an online survey. The study utilised the principles of structural equation modelling in analysing the data.

Main findings: The results are twofold. Firstly, the results of the study show the existence of a relationship between workplace surveillance and employee engagement. Secondly, this relationship is partially moderated by employee motivation.

Practical/managerial implications: There is need for ZIMRA management to involve employees when making decisions on issues about workplace surveillance. Such involvement may have an effect on outcomes such as engagement and motivation within the workplace.

Contribution/value-add: The study contributes to the body of knowledge by noting that employee motivation moderates the relationship between workplace surveillance and employee engagement. Thus, the presence of workplace surveillance calls for more investment in employee motivation if employees are to remain engaged with their work.