Original Research

The impact of Training and Assessment Register (TAR) on productivity in the automotive parts manufacturing organisation in South Africa

Robert W.D. Zondo
SA Journal of Human Resource Management | Vol 17 | a1179 | DOI: https://doi.org/10.4102/sajhrm.v17i0.1179 | © 2019 Robert W.D. Zondo | This work is licensed under CC Attribution 4.0
Submitted: 23 February 2019 | Published: 28 November 2019

About the author(s)

Robert W.D. Zondo, Department of Entrepreneurial Studies and Management, Faculty of Management Sciences, Durban University of Technology, Durban, South Africa


Orientation: Organisations are confronted with the challenge of competency among its employees for productivity improvement. They implement strategies that improve employee skills proficiencies for higher productivity. These can also be achieved by implementing a training model that develops employee’s skills and knowledge so that they become the specialists in their work areas. This sentiment underpins the concept of employee Training and Assessment Register (TAR).

Purpose: This study evaluates the influence of TAR on productivity in automotive parts manufacturing organisation in South Africa.

Motivation for the study: The South African manufacturing sector has a low level of productivity compared to its counterpart industries in the Asian and Western countries. The sector experiences the lack in short to medium term growth in productivity.

Research design, approach and methods: The automotive parts manufacturing company that has used a TAR strategy for productivity improvement participated in the study. The study objectives were achieved by examining the production and related experiences in the company. The collection of data was carried out in two phases. This includes the collection of pre- and post-quarterly data for spoilage, overtime and customer complaints. The pre-TAR results were quarterly data reflecting the company’s performance over the three-year period prior to the implementation of TAR. This company operates in the eThekwini District Municipality in KwaZulu-Natal.

Main findings: The results established that spoilage rate has a relationship with company productivity. Any decrease in spoilage rate would result to an increase in company productivity. However, the overtime and customer complaints do not statistically have a relationship with company productivity.

Contribution: This article uncovers the strengths and weaknesses of TAR on productivity in the automotive parts manufacturing organisation in South Africa.


business performance; customer complaints; overtime; productivity; South Africa; spoilage; skills; training and assessment register


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