Original Research

Gender and age differences in conflict management within small businessess

Werner Havenga
SA Journal of Human Resource Management | Vol 6, No 1 | a143 | DOI: https://doi.org/10.4102/sajhrm.v6i1.143 | © 2008 Werner Havenga | This work is licensed under CC Attribution 4.0
Submitted: 10 July 2008 | Published: 24 October 2008

About the author(s)

Werner Havenga, University of Johannesburg, South Africa

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The objective of this exploratory study was to establish, through the application of the Rahim Organisational Inventory (ROC II) instrument, how the gender and age status of owners/managers of small businesses relate to the application of different conflict-handling styles. The sample of 68 participants was taken using a convenience sampling technique to ensure representation from the strata of the 102 small businesses. Analysis of variances was used to determine if differences exist in conflict-handling styles within the gender and age status groups. The results of the statistical analysis done revealed that slight to significant variances were found, which are discussed accordingly.


Conflict handling styles; interpersonal conflict; age; gender; small business


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