Original Research
Human performance variation analysis: A process for human performance problem solving
Submitted: 05 November 2008 | Published: 29 May 2009
About the author(s)
Anerie Rademeyer, University of Pretoria, South AfricaYvonne du Plessis, University of Pretoria, South Africa
Charles H. Kepner, Universiteit van Pretoria, South Africa
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PDF (854KB)Abstract
Problem-solving ability is a much sought-after trait in executives, especially if it includes the ability to solve human performance problems. This paper proposes a systematic root cause analysis process that effectively and consistently uncovers the root causes of human performance problems and controls the causes in a way that prevents the problems from recurring. Applying action research the study brings into being a Human Performance Variation Analysis (HPVA) process, which consists of three phases: (1) performance variation assessment, (2) performance variation analysis, and (3) performance variation resolution. The HPVA provides much-needed capability in solving human performance problems in organisations.
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International Journal of Occupational Safety and Ergonomics vol: 28 issue: 4 first page: 2455 year: 2022
doi: 10.1080/10803548.2021.2002571