Original Research

The effect of an emotional intelligence development programme on accountants

Cara S. Jonker
SA Journal of Human Resource Management | Vol 7, No 1 | a180 | DOI: https://doi.org/10.4102/sajhrm.v7i1.180 | © 2009 Cara S. Jonker | This work is licensed under CC Attribution 4.0
Submitted: 05 December 2008 | Published: 11 September 2009

About the author(s)

Cara S. Jonker, North-West Unviersity, South Africa

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The  objective  of  this  research was to compile and  evaluate  a development programme  aimed at emotional  intelligence (EI)  in the accounting profession. A two-group design (pre- and post-test) was used. An accidental  sample  (experimental and control group) was taken from future employees within a financial management environment. The  BarOn-EQ-i was administered and further data were gathered qualitatively by means of diary entries. The results showed an improvement in total EI level. The specific areas of EI that were developed due to the programme included the following subscales: interpersonal, adaptability and general mood. The specific EI factors that showed improvement included self-regard, self-actualisation, interpersonal relations, reality testing, problem solving, flexibility, stress tolerance and optimism.


emotions; accountants; training; human resources; qualitative


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Crossref Citations

1. A Comparison of Generic Skills and Emotional Intelligence in Accounting Education
Lyn Daff, Paul de Lange, Beverley Jackling
Issues in Accounting Education  vol: 27  issue: 3  first page: 627  year: 2012  
doi: 10.2308/iace-50145