Impact of organisational change on job satisfaction: Field study in Yemeni telecom companies

Abstract

Orientation: The world has recently witnessed rapid communications and data transfer changes, pushing many companies, including Yemeni Telecommunications, towards change and development.

Research purpose: This study aimed to determine the impact of organisational change (OC) in its dimensions (technological, organisational and human) on job satisfaction.

Motivation for the study: Yemeni Telecommunications has experienced fluctuations in its employee satisfaction levels but it headed recently towards OC. The study works to find out the level of implementation of OC and its impact on the satisfaction of workers in the sector.

Research approach/design and method: This study uses the quantitative research method and the descriptive analytical approach.

Main findings: The beta value was 0.769, with a very high statistical significance (p = 0.000), indicating that OC has a significant and positive impact on job satisfaction.

Practical/managerial implications: Organisational change can provide employees with new opportunities for learning and professional development, which can motivate them to work harder. It also contributes to improving the work environment and providing a more positive environment for employees, which enhances their feeling of appreciation and, in turn, contributes to their feeling of satisfaction with their work.

Contribution/value-add: The study revealed the reasons for job satisfaction being at an average level and provided recommendations for a need to increase attention to the level of salaries, wages and fair distribution of returns, in addition to paying attention to the clarity and fairness of promotion criteria and performance evaluation policies in telecommunication companies to ensure increased job satisfaction.