Determinants of employee engagement and job satisfaction in a local municipality

Abstract

Orientation: Employee engagement and job satisfaction are crucial for the efficiency and sustainability of public-sector organisations.

Research purpose: This study investigated the factors that influence employee engagement and job satisfaction among administrative employees in an eMalahleni local municipality.

Motivation for the study: Administrative employees are critical for the effective functioning of local municipalities. However, limited research has explored the factors that influence engagement and satisfaction within the eMalahleni local municipality.

Research approach/design and method: A quantitative cross-sectional research design was employed, using a structured questionnaire distributed to 184 administrative employees. Descriptive and inferential statistical analysis, including a confirmatory factor analysis, were used to analyse the data. A response rate of 100% was achieved.

Main findings: This study revealed moderate levels of engagement and satisfaction with leadership, learning and development opportunities and organisational support identified as key influencers.

Practical/managerial implications: Organisations are encouraged to prioritise leadership effectiveness, investment in professional development opportunities and enhancement of the work environment, all of which play a crucial role in increasing employee engagement and satisfaction. For municipal governments sectors, prioritising these areas can lead to higher retention rates, improved performance and greater organisational commitment among staff.

Contribution/value-add: This study contributes to the understanding of employee engagement and satisfaction in the public sector by providing insights relevant at the local government level.