Original Research

The role of experience in the development of social competencies

Lynette Louw, Noel J. Pearse, Jateen Dhaya
SA Journal of Human Resource Management | Vol 10, No 1 | a376 | DOI: https://doi.org/10.4102/sajhrm.v10i1.376 | © 2012 Lynette Louw, Noel J. Pearse, Jateen Dhaya | This work is licensed under CC Attribution 4.0
Submitted: 24 March 2011 | Published: 01 October 2012

About the author(s)

Lynette Louw, Department of Management, Rhodes University, South Africa
Noel J. Pearse, Rhodes Business School, Rhodes University, South Africa
Jateen Dhaya, Department of Management, Rhodes University, South Africa


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Abstract

Orientation: The role of experience in the development of managers’ social competencies has been analysed in this research.

Research purpose: The primary purpose of this study was to develop an understanding of the process through which experience contributed towards the development of service-oriented managers’ social competencies.

Motivation for the study: Understanding the contribution of experiences to the development of competencies may have important implications for the selection and development of managers within service industries.

Research design, approach and method: Following a multiple case study design, face-to-face interviews with service-oriented managers were held, based on the critical incident technique. Data were analysed using the open coding procedures of grounded theory.

Main findings: Experience was found to contribute to the development of service-oriented managers’ social competencies, through a process that established an awareness of unfamiliar social competencies, or a reinforcement of the effects of familiar effective social competencies.

Practical/managerial implications: The proposed process, the Social Competency Cache Development (SCCD) Process, is the practical outcome of the research which offers a tool to facilitate the development of social competencies through conscious leveraging of an individual’s experiences.

Contribution/value add: The SCCD Process is recommended as a new avenue to leverage and thereby develop social competencies.


Keywords

Hospitality industry; social competencies; management development; individual development; skills development and training; active learning

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