Original Research
Enhancing service delivery in local government: the case of a district municipality
SA Journal of Human Resource Management | Vol 5, No 3 | a148 |
DOI: https://doi.org/10.4102/sajhrm.v5i3.148
| © 2007 Dalené Pretorius, Willlem Schurink
| This work is licensed under CC Attribution 4.0
Submitted: 14 July 2007 | Published: 14 July 2007
Submitted: 14 July 2007 | Published: 14 July 2007
About the author(s)
Dalené Pretorius, University of Johannesburg, South AfricaWilllem Schurink, University of Johannesburg, South Africa
Full Text:
PDF (747KB)Abstract
This article offers a leadership. It offers a leadership model for enhancing service delivery within local government. Applying modernist qualitative methodology, particularly a combination of casing and grounded theory, the study offers the Retro Advanced Leadership Model which comprises (1) management of leadership performance, (2) legislative imperatives, (3) the achievement of realistic goals, and (4) continuous maintenance and monitoring of achievements. Key implications and recommendations are provided.
Keywords
Leadership performance; governance; service delivery; monitoring; grounded theory
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