Original Research

Enhancing service delivery in local government: the case of a district municipality

Dalené Pretorius, Willlem Schurink
SA Journal of Human Resource Management | Vol 5, No 3 | a148 | DOI: https://doi.org/10.4102/sajhrm.v5i3.148 | © 2007 Dalené Pretorius, Willlem Schurink | This work is licensed under CC Attribution 4.0
Submitted: 14 July 2007 | Published: 14 July 2007

About the author(s)

Dalené Pretorius, University of Johannesburg, South Africa
Willlem Schurink, University of Johannesburg, South Africa

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This article offers a leadership. It offers a leadership model for enhancing service delivery within local government. Applying modernist qualitative methodology, particularly a combination of casing and grounded theory, the study offers the Retro Advanced Leadership Model which comprises (1) management of leadership performance, (2) legislative imperatives, (3) the achievement of realistic goals, and (4) continuous maintenance and monitoring of achievements. Key implications and recommendations are provided.


Leadership performance; governance; service delivery; monitoring; grounded theory


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