Applying the Burke–Litwin model as a diagnostic framework for assessing organisational effectiveness

Abstract

This exploratory study investigated the utility of the Burke–Litwin model as a diagnostic framework for assessing the factors affecting organisational effectiveness. The research setting consisted of an international company, with a population comprising representatives of more than 17 different nationalities. The purposive sampling method was used to  involve employee participants (N = 147)  in  focus groups  and  executive managers  (N =  11)  in semi- structured probing  interviews. The  factors identified related  to both  the  transformational and  transactional dimensions of  the Burke–Litwin model. The f ndings add to the existing literature on factors causing organisational effectiveness and ineffectiveness in cross-cultural organisational contexts.