A study of job satisfaction and work engagement at the National Treasury of South Africa

Abstract

Orientation: There is overwhelming research on job satisfaction and work engagement as it relates to the private sector when compared with the public sector. Noting differences between the two sectors, the undeniable importance of the latter and that its employees are central to service delivery the dynamics of the concepts must be understood comprehensively. This study aims to add to this body of knowledge.

Research purpose: To determine the level of job satisfaction and work engagement at National Treasury, and whether job satisfaction is a significant predictor of work engagement.

Motivation for the study: South African Government’s financial performance, which is largely the responsibility of National Treasury is unsatisfactory. As this responsibility is carried out by its employees, noting that job satisfaction and work engagement are some of the more recognised antecedents for employee performance, these need to be understood as the first step towards intervention.

Research approach/ design and method: A quantitative approach was followed wherein two questionnaires were administered via online census survey to all employees (n = 1189). Data collected were analysed using the mean and the frequency polygon. Multiple linear regression was conducted using Statistical Package for Social Sciences (SPSS).

Main findings: Somewhat low levels of job satisfaction and work engagement were observed. Multiple linear regression has confirmed that job satisfaction is a predictor of work engagement (R² = 49.1%). It was also discovered that non-monetary aspects of the former such as communication and access to promotional opportunities are significant predictors while pay is not.

Practical / managerial implications: Job satisfaction, which relates to a focused state of work engagement, can also be harnessed through non-monetary aspects of the job.

Contribution/ value added: The study provided insight into the level of job satisfaction and engagement at National Treasury and reinforced the sentiment that satisfied employees tend to be vigorous, dedicated and absorbed.