A quantitative study on salient work-life balance challenge(s) influencing female information and communication technology professionals in a South African telecommunications organisation

Abstract

Orientation: There have been numerous studies on women’s WLB in various industries in South Africa. This study is unique in that it investigates work-life balance among female ICT professionals in South Africa who work in a male-dominated Science, Technology, Engineering, and Mathematics (STEM) sector.

Research purpose: The study aimed to investigate the salient WLB challenges influencing female ICT professionals in a South African telecommunications organisation.

Motivation of the study: In male-dominated sectors, understanding the factors that influence women in combining work and family life is invaluable in gaining a competitive advantage by having a committed and diverse workforce and understanding how women cope with WLB challenges.

Research approach/design and method: Data were collected using a quantitative approach employing a cross-sectional survey design from female Information Communications and Technology professionals (n = 50). Cronbach’s alpha coefficients, Measure Central Tendency and Dispersion, and Exploratory Factor Analysis were used in analyzing the data.

Main findings: The main findings indicated the challenges of the different age groups, with the age group 21–25 exhibiting the highest score for the ability to combine work and family roles successfully.

Practical/managerial implications: This study may lead to practical applications to support human resource management practitioners towards comprehending the impact of work-life balance practices, either directly or indirectly, especially females.

Contribution/value-add: This study will fill the unexplored area of improving work-life balance by highlighting a unique insight into how females cope with their work-life challenges in their chosen careers.