Original Research

Managing job burnout from workplace telepressure: A three way interaction

Retno P. Setyaningrum, Muafi Muafi
SA Journal of Human Resource Management | Vol 21 | a2151 | DOI: https://doi.org/10.4102/sajhrm.v21i0.2151 | © 2023 Retno P. Setyaningrum, Muafi Muafi | This work is licensed under CC Attribution 4.0
Submitted: 26 October 2022 | Published: 10 May 2023

About the author(s)

Retno P. Setyaningrum, Department of Management, Faculty of Economics and Business, Universitas Pelita Bangsa, Bekasi, Indonesia
Muafi Muafi, Department of Management, Faculty of Business and Economics, Universitas Islam Indonesia, Bekasi, Indonesia


Orientation: The massive development of information, communication and technology (ICT) in the last decade has motivated companies to adopt it in their business. However, this becomes one of the pressures faced by employees, as it may lead to job burnout.

Research purpose: To explore the influence of workplace telepressure on employee burnout by considering transformational leadership and perceived organisational support (POS) as moderators.

Motivation for the study: The literature on how workplace telepressure affects job burnout still needs to be explored, and there is a need to examine the condition by which this relationship can be strengthened or weakened.

Research approach/design and method: This study employs a quantitative approach with 388 employees of manufacturing companies in three provinces in Indonesia. The data processing is done using conditional process analysis with SPSS macro-PROCESS.

Main findings: Workplace telepressure is positively related to higher levels of job burnout. Transformational leadership moderates the influence of workplace telepressure on job burnout. Finally, POS strengthens the moderating role of transformational leadership in workplace telepressure on job burnout.

Practical/managerial implications: Managers must be aware that workplace telepressure can trigger job burnout among employees. Leaders need to apply a transformational leadership style, and organisations need to provide full support for employees.

Contribution/value-add: This study builds a model of stress management, represented by job burnout, because of the existence of workplace telepressure by considering contextual factors that individuals can use as resources to regulate the pressure they feel on having to respond to ICT continuously in their work.


workplace telepressure; job burnout; transformational leadership; perceived organisational support; conditional process analysis

JEL Codes

J53: Labor–Management Relations • Industrial Jurisprudence

Sustainable Development Goal

Goal 9: Industry, innovation and infrastructure


Total abstract views: 2321
Total article views: 1863

Crossref Citations

No related citations found.