The future of talent management in the City of Tshwane Metropolitan Municipality

Abstract

Orientation: The workplace is changing at a rapid pace, and human resource (HR) professionals should become acquainted with the future of talent management to offer value to their organisations.

Research purpose: The purpose of this study was to explore the perceptions of the future of talent management at the City of Tshwane Metropolitan Municipality from a qualitative perspective.

Motivation for the study: Human resource practitioners play a major role in the future of talent management at the City of Tshwane Metropolitan Municipality and those roles need to be explored.

Research approach/design and method: The study used a qualitative research approach, involving in-depth interviews with 13 HR personnel and other relevant stakeholders at the City of Tshwane Metropolitan Municipality. Thematic analysis was applied.

Main findings: The following themes were identified and emerged from the study: training and development; retention management; and recruitment and selection.

Practical/managerial implications: South African HR professionals should be prepared for the future of talent management. If these HR practitioners are not open to using technology, they may struggle to offer value to the organisation.

Contribution/value-add: This study highlighted the importance of talent management for future work at the City of Tshwane Metropolitan Municipality and the limited scope of current talent management practices. It contributed to the development of a new theory in talent management, emphasised the significance of diversity and inclusion in the workplace, and identified future areas for research.