Original Research

Fostering employee performance of civil servants in Indonesia: The mediating role of organisational citizenship behaviour

Syaiful Arifin, Bagus S. Narmaditya
SA Journal of Human Resource Management | Vol 22 | a2412 | DOI: https://doi.org/10.4102/sajhrm.v22i0.2412 | © 2024 Syaiful Arifin, Bagus Shandy Narmaditya | This work is licensed under CC Attribution 4.0
Submitted: 03 August 2023 | Published: 15 January 2024

About the author(s)

Syaiful Arifin, Department of Management, Faculty of Economics and Business, Universitas Merdeka Malang, Malang, Indonesia
Bagus S. Narmaditya, Department of Economic Development, Faculty of Economics and Business, Universitas Negeri Malang, Malang, Indonesia


Orientation: The failure of an organisation to achieve the goals has become a main challenge that can influence public impressions. One of the strategies to ensure the organisation goal and reputation is performing impression management.

Research purpose: This study aims to investigate the effect of transformational leadership, organisational commitment to employee performance, and to analyse the role of organisational citizenship behaviour (OCB) in mediating the interconnectedness between variables.

Motivation for the study: Investigating the relationship between transformational leadership, organisational commitment and employee performance can shed light on strategies to enhance performance among civil servants in Indonesia.

Research approach/design and method: This research involved a quantitative approach using a self-administered survey method. The population in this study were employees of the Pamekasan District Civil Service Agency in Indonesia, with a total of 6843 employees.

Main findings: Using structural equation modelling, the findings of this research indicate that transformational leadership and organisational commitment both have a positive effect on OCB and employee performance. Additionally, OCB was found to mediate the relationship between transformational leadership and employee performance, as well as between organisational commitment and employee performance.

Practical/managerial implications: The study presents novel empirical insights into the managerial and practical matters in considering these variables for supporting employee performance and organisational goals.

Contribution/value-add: Taking a study at Pamekasan District Civil Service Agency is unique as it has characteristics and ethnics that make it interesting for research, contributing to the enhancement of civil servant performance in Indonesia.


employee performance; organisational citizenship behaviour; transformation leadership; organisational commitment; structural equation modelling

JEL Codes

L20: General; M54: Labor Management; O15: Human Resources • Human Development • Income Distribution • Migration

Sustainable Development Goal

Goal 10: Reduced inequalities


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