Original Research

A Diagnostic Approach To Measuring And Managing Workplace Aggression

Charlotte Pietersen
SA Journal of Human Resource Management | Vol 3, No 1 | a52 | DOI: https://doi.org/10.4102/sajhrm.v3i1.52 | © 2005 Charlotte Pietersen | This work is licensed under CC Attribution 4.0
Submitted: 05 November 2005 | Published: 05 November 2005

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Abstract

Workplace aggression is an ever-increasing and multi-faceted phenomenon that managers and human resources professionals worldwide will have to address in the twenty first century. A greater awareness of the presence and negative consequences of human aggression in the workplace and the ability to cope with it will become necessary to maintain an effective organization. The purpose of this article is to present an integrated approach to identify and measure aggression in the workplace. The results of a preliminary empirical study are used to demonstrate how the framework can be used for effectively managing different manifestations of workplace aggression.

Keywords

Diagnostic approach; measuring; managing; workplace aggression

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