The mediating effect of job satisfaction and knowledge sharing behaviour on job performance

Abstract

Orientation: Almost all companies in the world experienced shocks when the coronavirus disease 2019 (COVID-19) pandemic occurred. One of the major aviation companies in Indonesia, PT Angkasa Pura, is no exception.

Research Purpose: This study aims to analyse the mediating effect of job satisfaction and Knowledge Sharing Behaviour on the relationship between servant leadership and job performance.

Motivation for the study: The company experienced many changes during the Covid-19 pandemic which could have an impact on job performance, so it is necessary to conduct studies related to the influences that affect job performance.

Research approach/design and method: The research location is at PT Angkasa Pura I with a population of all senior manager of PT Angkasa Pura I. The sampling technique used in this study was saturated sampling and the data is analyzed using a structural equation model (SEM) with a total of 114 senior manager were obtained as samples.

Main Findings: The mediating effect of job satisfaction and Knowledge Sharing Behaviour on the relationship between servant leadership and job performance also shows a positive and significant effect.

Practical/managerial implications: Organisations need to maintain various factors that lead to increased employee job performance. The challenges experienced during the pandemic must be used as a lesson for evaluating and getting good job performance for all employees.

Contribution/value-add: The contribution of this research is a test of knowledge sharing behaviour, servant leadership and job satisfaction on job performance at PT Angkasa Pura I.