Original Research

The mediating effect of job satisfaction and knowledge sharing behaviour on job performance

Erlina E. Sasmita, Hamidah Nayati Utam, Ika Ruhana
SA Journal of Human Resource Management | Vol 21 | a2128 | DOI: https://doi.org/10.4102/sajhrm.v21i0.2128 | © 2023 Erlina Eka Sasmita, Hamidah Nayati Utami, Ika Ruhana | This work is licensed under CC Attribution 4.0
Submitted: 29 September 2022 | Published: 12 June 2023

About the author(s)

Erlina E. Sasmita, Department of Administration Business, Faculty of Administrative Sciences, University of Brawijaya, Malang City, Indonesia
Hamidah Nayati Utam, Department of Administration Business, Faculty of Administrative Sciences, University of Brawijaya, Malang City, Indonesia
Ika Ruhana, Department of Administration Business, Faculty of Administrative Sciences, University of Brawijaya, Malang City, Indonesia

Abstract

Orientation: Almost all companies in the world experienced shocks when the coronavirus disease 2019 (COVID-19) pandemic occurred. One of the major aviation companies in Indonesia, PT Angkasa Pura, is no exception.

Research Purpose: This study aims to analyse the mediating effect of job satisfaction and Knowledge Sharing Behaviour on the relationship between servant leadership and job performance.

Motivation for the study: The company experienced many changes during the Covid-19 pandemic which could have an impact on job performance, so it is necessary to conduct studies related to the influences that affect job performance.

Research approach/design and method: The research location is at PT Angkasa Pura I with a population of all senior manager of PT Angkasa Pura I. The sampling technique used in this study was saturated sampling and the data is analyzed using a structural equation model (SEM) with a total of 114 senior manager were obtained as samples.

Main Findings: The mediating effect of job satisfaction and Knowledge Sharing Behaviour on the relationship between servant leadership and job performance also shows a positive and significant effect.

Practical/managerial implications: Organisations need to maintain various factors that lead to increased employee job performance. The challenges experienced during the pandemic must be used as a lesson for evaluating and getting good job performance for all employees.

Contribution/value-add: The contribution of this research is a test of knowledge sharing behaviour, servant leadership and job satisfaction on job performance at PT Angkasa Pura I.


Keywords

Job Performance; Job Satisfaction; Knowledge sharing; Servant Leadership; Transportation

JEL Codes

H83: Public Administration • Public Sector Accounting and Audits

Sustainable Development Goal

Goal 8: Decent work and economic growth

Metrics

Total abstract views: 2075
Total article views: 1472


Crossref Citations

No related citations found.