Vol 2, No 3 (2004)

Browse Archives

Original Research
An Empirical Evaluation Of Competency Requirements For First-Line Managers To Deal With Resistance To Change
C. N. Lombard, J. J. Zaaiman
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SA Journal of Human Resource Management | Vol 2, No 3 | a44 | 05 November 2004

Original Research
Critical Competencies To Promote A Customer Service Core Capability In A Human Resources Call Centre
R. L. Grobbelaar, G. Roodt, A. Venter
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SA Journal of Human Resource Management | Vol 2, No 3 | a45 | 05 November 2004

Original Research
Description Of Leadership In South Africa: Organisational Context Perspective
M. S. Shokanie, K. J. Stanz, J. A. Slabbert
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SA Journal of Human Resource Management | Vol 2, No 3 | a46 | 05 November 2004

Original Research
Determining The Factors Causing Human Error Deficiencies At A Public Utility Company
F. W. Badenhorst, J. Van Tonder
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SA Journal of Human Resource Management | Vol 2, No 3 | a47 | 05 November 2004

Original Research
English Language Proficiency As An Indicator Of Academic Performance At A Tertiary Institution
D. F. Stephen, J. C. Welman, W. J. Jordaan
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SA Journal of Human Resource Management | Vol 2, No 3 | a48 | 05 November 2004

Original Research
Measuring A Customer Intimacy Culture In A Value Discipline Context
A. Potgieter, G. Roodt
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SA Journal of Human Resource Management | Vol 2, No 3 | a49 | 05 November 2004

Original Research
The Application Of The Excellence Model To Enhance Health Service Delivery And Performance Excellence In A State Department
S. J. D. Eygelaar, J. S. UYS
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SA Journal of Human Resource Management | Vol 2, No 3 | a50 |

Original Research
The Stages Of Users’ Concern When Adopting New Technology
Elaine Harris, Karel Stanz, Jannie Zaaiman, Thomas Groenewald
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SA Journal of Human Resource Management | Vol 2, No 3 | a51 |